Refund & Return policy

At Callie Coe’s, we want you to love every piece you order. If something doesn’t fit or isn’t what you expected, you can return it free of charge within 30 days of delivery.

Return Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:

  • Unworn, unwashed, and in original condition with tags attached
  • Returned in the original packaging where possible
  • Proof of purchase must be provided

Return Method

All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.

Return Label

Return shipping is free. To start a return, email info@shopcalliecoes.com with your order number and the item(s) you want to return. We will email you a free prepaid return shipping label within 1–2 business days.
Then:

  • Pack the item securely.
  • Print the prepaid label we emailed you and attach it to the outside of the package.
  • Drop off the package at the nearest shipping carrier location listed on the label.

Need a different size? Return the item for a refund and place a new order for the size you need.

Restocking Fee

There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.

Damaged or Defective Items

If your order arrives damaged, we’re here to help. Please:

  • Take clear photos of the damaged item(s)
  • Contact our customer service within 7 days of delivery
  • Send the photos along with your order details to: info@shopcalliecoes.com

Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.

Refund Processing

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.

Shipping Information

  • Processing Time: 0–2 business days
  • Transit Time: 3–5 business days
  • Total Delivery Time: 3-7 business days
  • Order Cut-Off Time: 05:00 PM (EST)
  • Shipping Method: Free Shipping
  • Shipping Region: United States only

Contact Information

If you have any questions regarding your return or need assistance, please feel free to contact us:

Callie Coe’s
📍Physical Address: 215 Main St, Eastman, GA 31023, United States  

📞Phone: +1 (478) 374-2551
💌Email: info@shopcalliecoes.com  

🕗Business Hours: Mon – Sat | 8:00 AM – 9:00 PM
Closed on Sun